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iPhone troubleshooting, help and support

Problems syncing Outlook 2007 Calendar with iTunes and iPhone

Posted 6 June 2008 @ 10am in Troubleshooting

Occasionally on Windows XP iTunes will not communicate with Outlook 2007 even , despite previous, successful sync attempts. It appears this issue can be caused by the presence of other Outlook plug-ins. Rather than removing these which you might need as is the case for me or being unable to remove them due to a […]

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iPhone sync limitation to Microsoft Outlook Contacts

Posted 4 June 2008 @ 9am in Troubleshooting

Apple has posted a Knowledge Base article indicating that. when Microsoft Outlook is configured for non-cached Exchange mode, syncing your Outlook Contacts to iPhone or iPod touch can result in only syncing about 536 Outlook contacts to the device.

The stated resolution is “Update to the latest version of iPhone software and iTunes.”

Feedback? info@iphoneatlas.com.

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iPhone troubleshooting roundup

Posted 3 June 2008 @ 10am in Troubleshooting

The following is a short summary of some recent iPhone issues encountered by iPhone Atlas readers or posters to various discussion boards. See our troubleshooting section for deeper coverage.

Application Management and iPhone Restart Operation of applications on the iPhone differs from that of Desktop-platform applications in one key respect: when they disappear from view, they […]

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Mac OS X 10.5.3 fixes iPhone-iCal sync issues

Posted 29 May 2008 @ 10am in Troubleshooting

While Windows-based iPhone users continue to experience a bevy of Outlook-related sync issues, Mac users have received a heavy dose of relief in the form of Mac OS X 10.5.3, which resolves persistent problems involving iPhone-to-iCal and vice versa synchronization.

Previous problems included issues with forward slashes “/” in contact names, the iPhone calendar not showing […]

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iPhone maintenance: reboot regularly

Posted 20 May 2008 @ 11am in Troubleshooting

A somewhat trite but valid observation regarding the iPhone is that the device is more akin to a handheld computer than a phone. It runs a full-fledged OS and requires updates that are exponentially larger than the over-the-air updates used by most other smartphones. The added complexity means that the iPhone, in some cases, needs […]

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Installer.app troubleshooting

Posted 14 May 2008 @ 11am in Applications, Troubleshooting

Though officially sanctioned third-party applications are, by Apple’s estimation, less than six weeks away, unofficial “jailbreak” applications distributed through Installer.app continue to enjoy widespread popularity. As an unofficial application itself, however, Installer.app is subject to some significant troubleshooting issues. The following is a guide to some of the more common problems encounter with the application.

First […]

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Camera photos won’t save to iPhone: fix

Posted 9 May 2008 @ 9am in Troubleshooting

Several users have reported an issue in which photos taken with the iPhone’s built-in camera will not save to the device, vanishing immediately after they are taken.

The most successful fix for this issue we’ve seen thus far is as follows:

Restore your iPhone using iTunes, but do not restore custom settings data from the computer-stored backup […]

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WiFi connection keeps reverting to EDGE, fixes

Posted 21 April 2008 @ 11am in Troubleshooting

Several iPhone users have reported an issue where WiFi connection repeatedly drop, reverting to EDGE connectivity. Like many iPhone troubleshooting issues, there are a number of potential solutions for this problem that sometimes need to be applied in tandem. Run through this list of fixes in order until the issue is resolved:

Modify router settings Try […]

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The iPhone random reset

Posted 2 April 2008 @ 2pm in Troubleshooting

One of the more maddening iPhone troubleshooting issues is one in which the unit suddenly resets in the middle of operation, displaying the silver Apple logo and returning the user to the home screen, interrupting any activities that were taking place. This issue is most likely to occur when the iPod function is playing music, […]

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Yahoo! Push for iPhone is a turkey

Posted 1 April 2008 @ 12pm in Troubleshooting

Judging from the service’s flakiness since its inception, Apple may do well to consider refraining from touting Yahoo! Push email as an iPhone asset. The offering has been dogged by an inability to function properly for some or all users since July, 2007, and within the past week has suffered another major outage.

Yahoo! Mail accounts […]

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