iPhone troubleshooting, help and support

Installer.app troubleshooting

Posted 14 May 2008 @ 11am in Applications, Troubleshooting

Though officially sanctioned third-party applications are, by Apple’s estimation, less than six weeks away, unofficial “jailbreak” applications distributed through Installer.app continue to enjoy widespread popularity. As an unofficial application itself, however, Installer.app is subject to some significant troubleshooting issues. The following is a guide to some of the more common problems encounter with the application.

First […]

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Camera photos won’t save to iPhone: fix

Posted 9 May 2008 @ 9am in Troubleshooting

Several users have reported an issue in which photos taken with the iPhone’s built-in camera will not save to the device, vanishing immediately after they are taken.

The most successful fix for this issue we’ve seen thus far is as follows:

Restore your iPhone using iTunes, but do not restore custom settings data from the computer-stored backup […]

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WiFi connection keeps reverting to EDGE, fixes

Posted 21 April 2008 @ 11am in Troubleshooting

Several iPhone users have reported an issue where WiFi connection repeatedly drop, reverting to EDGE connectivity. Like many iPhone troubleshooting issues, there are a number of potential solutions for this problem that sometimes need to be applied in tandem. Run through this list of fixes in order until the issue is resolved:

Modify router settings Try […]

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The iPhone random reset

Posted 2 April 2008 @ 2pm in Troubleshooting

One of the more maddening iPhone troubleshooting issues is one in which the unit suddenly resets in the middle of operation, displaying the silver Apple logo and returning the user to the home screen, interrupting any activities that were taking place. This issue is most likely to occur when the iPod function is playing music, […]

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Yahoo! Push for iPhone is a turkey

Posted 1 April 2008 @ 12pm in Troubleshooting

Judging from the service’s flakiness since its inception, Apple may do well to consider refraining from touting Yahoo! Push email as an iPhone asset. The offering has been dogged by an inability to function properly for some or all users since July, 2007, and within the past week has suffered another major outage.

Yahoo! Mail accounts […]

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Problems syncing after iPhone 1.1.4 update: fixes

Posted 5 March 2008 @ 1pm in Troubleshooting

Several users have reported problems synchronizing their iPhones with iTunes after the 1.1.4 firmware update. Some are receiving the error messages:

“The iPhone cannot be synced, an unknown error occurred (-50).”
“iTunes could not sync contacts to iPhone because the iPhone disconnected”

There are a number of potential fixes for this issue, but here are some of the […]

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Bluetooth not working after iPhone 1.1.4? Simple fix

Posted 28 February 2008 @ 9am in Troubleshooting

While iPhone software/firmware update 1.1.4 fixed some serious Bluetooth issues introduced with version 1.1.3 — including incompatibility with GPS units from Garmin (StreetPilot C550, Nuvi 360, 760, etc.), some integrated car Bluetooth systems and more — it also introduced the inability to use Bluetooth at all for some users.

Fortunately, all the users we’ve spoken with […]

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iPhone 1.1.4 boosts cell signal strength

Posted 26 February 2008 @ 5pm in News, Troubleshooting

A number of users are reporting that iPhone software/firmware 1.1.4 does indeed provide a healthy boost in cell signal strength, which was severely degraded for some users under the 1.1.3 software/firmware revision (prompting a series of boosting methods including one that involves scotch tape). This enhancement stands in addition to a series of other undocumented […]

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iPhone 1.1.4 fixes Bluetooth, SMS ordering bugs

Posted 26 February 2008 @ 12pm in Troubleshooting

iPhone software/firmware 1.1.4 apparently fixes some nasty bugs introduced with the 1.1.3 update, as follows:

SMS ordering problems Several readers reported that, after installing the iPhone software/firmware 1.1.3 update, SMS (text) messages are displayed out of order. That is, a conversation intended to appear thusly:

User1: Hi
User2: How are you?
User1: Fine.

instead appears thusly:

User1: Hi
User1: Fine.
User2: How are […]

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Getting Yahoo! Push email to work on the iPhone

Posted 25 February 2008 @ 3pm in Troubleshooting

As far back as July, 2007, iPhone Atlas readers reported an issue in which Yahoo! email accounts do not push messages to the iPhone.

Yahoo! Mail accounts are the only type of accounts currently accessible by the iPhone that offer push services. This, in theory, means that you will be instantly notified when a new message […]

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