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Fixing the iTunes 8/iPhone blue screen of death
Several users have reported an issue in which connection of an iPhone or iPod touch to a Windows Vista system running iTunes 8 results in a blue screen of death (BSOD).
Two potential fixes for this issue have emerged.
Apple Discussions poster marinesgt suggests:
"I was able to stop the BSOD's from happening on my Vista 32 bit desktop and keep itunes 8. If you have a machine running the latest version of iTunes 7 (on Vista), just copy the usbaapl.sys from system32\drivers to the same location on your desktop. You may have/want to rename the current uasaapl.sys on your machine first. But after I did that I was able to reinstall iTunes 8 and synchronize my iPhone without any BSOD's."
Another process that has worked for some users:
- Disconnect your iPhone/iPod touch from the computer
- In Vista Programs and Features (Control Panel), Uninstall the Apple Mobile Device Support
- Restart your computer
- Download the iTunes 7.7 installer
- Open the iTunes 7.7 installation exe with Winzip or WinRAR, and reinstall only the AppleMobileDeviceSupport.MSI
- Reboot your system
- Reconnect your iPhone/iPod touch
Feedback? http://www.iphoneatlas.com/contact.
http://support.apple.com/kb/TS2280
iTunes 8: If Windows Vista displays a blue screen error message when connecting iPhone or iPod
Last Modified: September 12, 2008
Article: TS2280
Symptoms
After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.
Products Affected
iPod, iPhone, iPod touch, Windows Vista, iPod touch (2nd generation), iTunes 8 for Windows, iPhone 3G
Resolution
Solution
Disconnect your iPhone or iPod from Windows Vista.
Uninstall iTunes and Apple Mobile Device Support
For Classic View
Choose Start > Control Panel > Programs and Features.
First select Apple Mobile Device Support, click Uninstall.
Select iTunes, click Uninstall.
For Control Panel Home View
Choose Start > Control Panel > Programs > Uninstall a Program.
First select Apple Mobile Device Support, click Uninstall.
Select iTunes and click Uninstall.
Restart the computer.
Re-download and install the updated iTunes 8 installer from www.apple.com/itunes/download.
Important: Do not use the iTunes8Setup or iTunes864Setup file you previously downloaded.