Existing users, 
Some iPhones ship without SIM card (or with improperly seated SIM card), will not activate
Posted 29 June 2007 @ 8pm in Troubleshooting
We purchased an iPhone 8GB today (after waiting in line at the local AT&T store for about 8 hours), only to find that once home and opened, the device lacked a SIM card. iTunes and the phone both displayed a message indicating that no valid, unlocked SIM card was inserted, and that the card is required for activation. Our iPhone lacked both a SIM card and a SIM card tray.
Fortunately, though the iPhone was sold out at the original place of purchase, our local Apple Store still had several dozen units on hand, and we were able to painlessly exchange the incomplete iPhone for a unit that does include a SIM card, and successfully activate it. Make sure your iPhone has a SIM card before leaving the store.
We could dismiss this as a one-in-several-hundred thousand fluke, but we’ve seen other reports. A poster on Apple’s discussion boards writes:
“It didn’t say anything in the activation video about having to install your own sim card… But my iPhone says ‘No SIM card installed?!’ Did AT&T forget something?”
Note that in some cases of this issue, the SIM card may simply be improperly seated. For these instances, Apple’s iPhone manual states:
“Try reseating the SIM by pushing an unfolded paper clip into the small hole on the top of the device to open the SIM tray.”
However, our SIM card was completely missing, along with the SIM card tray.
Did your iPhone ship without a SIM card? Please let us know.
Print This Post
2 Comments
Posted by Ralph
30 June 2007 @ 10am
Mine worked out of the box.
Tip for buyers: Apple stores seem to have more inventory than AT&T stores. I cruised in at 9:30pm (after the AT&T stores in downtown Portland were sold out), and the Apple store had plenty of phones. They would not say how many they had originally or how many they had sold, but they also mentioned another shipment was arriving Saturday.
Posted by Rocko
30 June 2007 @ 12pm
I wonder about the apparent very large differance in phones kept by Apple and what AT+T seemed to get.
I went to the 2 AT+T stores last night in my area, NE of Philladephia, and both were sold out. One store received 50, the other 40. Both store reps said they could have sold 3 times that amount easily.
Makes me wonder how AT+T feels about this, seeing that the Apple stores had plenty of phones and didn’t sell out, and AT+T getting such a small allotment.